faq

When will my order arrive?

Delivery time depends on the chosen shipping company and the delivery agent. We provide a group of delivery agents in major cities, and it usually takes between 1 to 3 days from the order placement and confirmation.

Is international shipping available?

Currently, the contracted shipping companies deliver within the country and to a specific set of cities listed on the delivery page, where all cities served by the shipping company representative are displayed.

You can request international shipping from the store team via WhatsApp to obtain product weight information and pricing from international shipping agents not currently registered with the store.

What if there is a manufacturing defect in the product?

Please refer to the return policy to understand the terms of return and exchange. In case of a manufacturing defect and an agreed-upon return, the shipping cost to the company and the return shipping cost will be borne by the customer. However, the product cost will not be charged to the customer according to the return policy.

I want to order large quantities; is there a discount?

The store offers large quantity delivery service upon request, and there is a discount ranging from 10% to 20% on some products. You can contact us directly through the Contact Us page to inquire about quantities and discounts.